What our Customers say...
I am not one to normally just bubble perfect scores - but this was absolutely perfect. Everything looks amazing; and the few hiccups that we had (outside of their control) the team was open and honest about updates. I can't get over how great this all was!
I managed to leave a pot of Lipton Noodles on my stove and then go out (I forgot they were cooking). The smoke odor made my whole house smell like burnt pasta!
Thank you SERVPRO for making my house odor free again!
After finding damage from mold in our office we called SERVPRO to help us. Their team was quick and efficient, allowing us to return to normal as quickly as possible.
SERVPRO and Operations Manager, Marty Hoffman have been a lifesaver. I'm completely impressed with their professionalism and the ability to contact them whether they're in the office or not to get a question or concern addressed. I would highly recommend them -- we have a house in Casselberry and they had a lot of work to do around water damage. Their advice was spot on and they did what they had to do quickly.
I have to let you know that from start to finish, when dealing with your company, I have been treated with such care and such professionalism. Your company stands far above the rest.
MJ, with the mitigation side is an angel. He is very knowledgeable and has a compassionate nature that resonates. At a time when everyone was telling us contradicting information and we didn't know who to trust, he came along and set everything straight. I am so grateful because I was initially working with the wrong company as they were trying to take advantage of us.
Sandy has been wonderful to work with. She is a delight to talk to and she gets done what needs to be done. All the way to the repair side, with Mike Train. After talking to my insurance, who have been very confusing and at times misleading, I again was under the wrong impression from them and Mike took his time thoroughly explaining how everything works and what our rights are.
I talked to Healthy Home Environmental Services at length about your company and the difference in the experience with you from start to finish. They were shocked that the company that they were referring customers to was so dishonest and horrible and they will be referring more customers your way.
My husband and I would love to come in the office sometime, bring some coffee and shake your hand. As an owner of a small family owned company myself, it speaks volumes on you and your character to have such quality people working with your company.
Thank you again and God bless you.
Extremely professional. My wife and I were so happy with the service. They far exceeded are expectations. Special Thanks to KEVIN from SERVPRO for the fantastic thorough job.
We went away for the weekend and came home to find out that a water valve on the wall had burst and leaked a lot of water into our home. I immediately called my insurance company (Allstate), who recommended SERVPRO.
Within a few hours I had several members of the SERVPRO team at my home setting up equipment and getting rid of the water that was covering over 2700 square feet of my home.
The team at SERVPRO helped me get everything back to normal. My floor was replaced, my plumbing repaired, etc.
The most helpful and surprising part of the process was when it came time to repair my kitchen cabinets. SERVPRO has their construction manager come look at the damage. He quoted me $5000 to have it repaired, which my insurance company approved.
A friend of mine, who is a professional carpenter offered to redo the entire kitchen for $7,000. SERVPRO worked with my insurance company to make that happen!
We are a non-profit 501(C)3 organization that helps underprivileged and special needs children experience music. We have a small rehearsal space that flooded during a freak thunderstorm.
I called SERVPRO and they responded right away. Before we knew I the water was removed and the room was ready to use again (luckily it has a hard floor and not carpet).
They also gave me some suggestions on what to have the landlord do to prevent this from happening in the future.
I would not hesitate to use or recommend them again!
Amazing customer service, management and staff!
As the property manager of several commercial properties, pre-hurricane, I reached out to make sure I had my key post-hurricane vendors lined up. I could not have made it through Hurricane Irma without SERVPRO of West Orange. I would not think of going through a weather event without these folks. I would not even think of using another vendor for clean up and restoration services--period. I have been a very happy customer of Shannon Perez and her crew for many years now. Post hurricane, it felt as if Christen Albert never left my side. She never lost her can-do attitude or sunny disposition, and I know she had to be exhausted but she never let it show and she never let up. She never left her cell phone during those first critical days. We were all working in difficult conditions but Christen, Dan and Shane delivered on every affected property, every time…and always with a smile. Their customer service is matched only by their knowledge base, which is incredible. I have never had them recommend anything they felt I didn’t need to remediate my water issues. If they tell me they need to bring in a particular piece of equipment for ‘x’ amount of days, I know that is what has to happen. They have never once let me down. Thanks, Guys!
Oh my goodness they came and swooped down and took care of everything for me. It was such a relief having somebody work between me and an unyielding insurance company. They handled everything beautifully. Highly highly recommend them in any kind of home issue.
SERVPRO was wonderful to work with. We started our business arrangement months ago when Matt made a sales call to our property. We took his advice to set up an ERP to have ready and available in the event of a disaster situation. We now have the app on our phone and found it to be such a peace of mind- especially during the hurricane. All we needed to do was activate the App. What an awesome service! Thank you Matt and SERVPRO for looking out for us and providing quality service!
"When hurricane Irma caused significant damage to our property, our first call was to SERVPRO. They were familiar with our property thanks to the free Emergency Response Plan that they had completed for us just months before. After the initial emergency cleanup of our major damage spaces, we incurred additional issues during the repair process. Each time we contacted Christen and her team, we received immediate service with amazing attention to details. Thank you, SERVPRO, for helping us get back to business as usual!"
As a mother of three children under 5, I was highly concerned when mold was found in a home we purchased. We called SERVPRO to help. Not only did they remediate the mold efficiently and effectively, they were professional and kind, as if they were helping a family member. Now my family and I can live care free knowing our home is safe thanks to SERVPRO.
Just wanted to drop you a note to let you know how please I am with the repairs to the Emerson Park Clubhouse that SERVPRO completed. As you know we had a severe flood which caused extensive damage and we were unable to use the clubhouse.
Your SERVPRO team did an excellent job getting everything restored back to normal in a timely manner, and the residents of Emerson Park and myself are truly grateful for that. I will continue to use the services of SERVPRO when needed.
Again, thank you for a great job.
Due to the heavy rain and high winds from Hurricane Irma, one of the medical office buildings that I manage lost the exterior shell on two sides of the building, allowing wind driven rain to enter the building.
Upon seeing the building, I called SERVPRO and they had equipment onsite the same day. Going forward, they developed a plan to remove, remediate and rebuild the affected areas while staying in constant communication with me.
I would highly recommend SERVPRO in the event of any emergency.
I must say, we are so thankful to have SERVPRO to help us during this disaster. Mike Train & Nicole have been wonderful and attentive. We know we were in wonderful hands and we were not disappointed.
Wife flooded motor home while we were on vacation. Called SERVPRO, they were out within the hour. Started drying, were with us 4 days and helped save the motor home. Would highly recommend them.
Arrival times of tech's varied wildly from earlier than set appt. to much later. Difficult to tie down when inquired. Very professional staff (other than time issue but we were dealing with hurricane response) we appreciate the immediate response same day as incident.
SERVPRO was very professional. Good people. Good work.
We have a tenant that had a significant water leak in their suite. Once notified of the leak, we immediately contacted SERVPRO, who dispatched technicians to the tenant’s suite. Our tenant was thrilled with the work completed by SERVPRO. They said that the technicians were very professional and that they completed the cleanup with minimal noise and distraction to their employees. We will definitely be using SERVPRO again.
The employees with whom I came in contact were professional and friendly. The service was quick and thorough.
SERVPRO of West Orange is always quick and efficient. I really appreciate how they make sure to keep me updated during every step of the project.
Their staff was very helpful. I enjoyed working with their estimator to complete my job.
I was extremely happy with Cam, the technician that handled my loss from SERVPRO. He was always very prompt and knowledgeable and made the process easy to get through with his assistance.
The technicians who did our carpet cleaning were very knowledgeable about what they were doing.
The technician that cleaned my area rug was very knowledgeable and polite. We couldn't be more pleased with the service provided and would continue to recommend this team in the future.
I write very few testimonials, as my standards are high on whom I would recommend. I can say it has been a privilege working with SERVPRO this past year. The principals of the company are trustworthy, conscientious and knowledgeable in their field. If I every had a need for their services, I would call on them immediately.
We truly appreciate your help and patience during this time. Your staff was very courteous and their assistance and timely response to our needs was outstanding.
The people at SERVPRO are great to work with. Honest, dependable, and truly concerned about their customers. Their people are amazing to work with, very friendly you can tell that customer service is key to their business. I highly recommend them.
We have been handling their insurance needs for many years, and we are involved with accounts for their employees for their fleet, health benefits and work comp. From our interaction with them on this and other instances, we can tell that they truly care about their employees and their well-being. We appreciate their business and having clients like SERVPRO that seem to care so much about their employees and clients.
The girls handled their cleaning in a very reliable way. Thanks so much!
Very nice, made me feel comfortable at a very bad time.
I am amazed at how professional, courteous and wonderful they were.
Great service! They were very honest and super nice people. They left the areas very, very clean.
Techs were very knowledgeable concerning the serious nature of damage, water damage can cause.
Very, very good and did a great job. We were very well pleased.
Very efficient in every way. Extremely helpful and quick service during this frustrating time.