SERVPRO of West Orange Employee Photos

Shannon Perez

Shannon Perez

Shannon was born and raised in the Central Florida area. As General Manager, she has been involved in every aspect of our business, from answering the phones to managing a job on site in the field. Shannon has worked with Scott Tracy, our franchise owner, for over 24 years. She is dependable, honest, and genuinely cares for every person she comes into contact with. Her consistent ability to listen to people's concerns and address those concerns has allowed her to help Scott build a team of professionals that feel like family.

Jose Perez

Jose Perez

Jose Perez has been in the Orlando area since the 1970’s. After graduating from a local high school in 1983, he worked in the sales department for a local alarm company. Then, in 1995 he became a Firefighter for the city of Apopka. He then served as a firefighter for the Orange County Fire Department until his retirement in 2013. His experience as a first responder to disastrous situations allows him to show compassion to our customers as the Manager of our Sales and Marketing department. Jose is skilled at helping our customers navigate the stresses involved in bringing their current circumstances under control while helping them see the process through which SERVPRO can make this happen. Jose wants nothing more than to make sure that our customers are well taken care of. This has been shown by the numerous times he has stayed on a job site to help our crews long into the early stages of the job process. We are delighted to have him as a member of our management team.

Mike Train

Mike Train

Mike Train began his career in the restoration industry in the 70’s in the Orlando area. He owned a SERVPRO Franchise beginning in 1986 that focused on Building Service Maintenance (BSM). Within 4 years his franchise lead the nation in gross sales for BSM franchises and he became an OJT training site for all BSM franchises after the classroom at SERVPRO Corporate. He also became a field tester for new SERVPRO chemicals, particularly in the floor division. When SERVPRO Corporate decided to discontinue the BSM division, Mike opened his own cleaning company, which became very successful. Mike has a BA in Economics from Rollins College and a MBA from Belhaven University with a focus on Organizational Development and Ethics. With his ability to maintain organization during high stress situations and his in-depth knowledge of chemical complexities, Mike is an asset to our Fire Restoration Team as our Fire Project Manager.

Michael Johnson

Michael Johnson

Michael Johnson, or MJ as he is known around our office, is a native to Central Florida. He comes to us with a background in metal work and commercial construction. As our Production Manager, MJ is a true asset to our team. He genuinely cares about our customers and our technicians. This enables him to make sure that the adjusters and vendors we work with are well informed during every job.

Eric Howard

Eric Howard

As the son of missionaries , Eric Howard spent much of his childhood in Ecuador, and became fluent in speaking and writing in Spanish. Upon graduation from High School Eric joined the US Marine Corps. In 1993 he began a career in the restoration industry. Eric’s extensive knowledge in large loss coordination, structural repair, and estimating helps him to provide excellent service to our customers. He is energetic, knowledgeable , and highly ethical. His ability to find workable solutions to complex problems means that no matter how big or small the job is, Eric can help our customers navigate the stresses associated with their loss. As our Construction and Commercial Accounts Manager Eric is a valued member of our team.

Christen Albert

Christen Albert

Christen Albert has been with SERVPRO for over 10 years. She has handled all aspects of administration, worked with different professionals in the field on residential and commercial losses, and is now working with the marketing team as a support member. She was assigned to collections for a number of years because of her special ability to problem solve and relate to others and her ability to close out receivables. Her passion for customer service and her attention to detail make her an asset to our team. She accomplishes everything she puts her mind to. Thank you for your years of service!

Mikkel Sanchez

Mikkel Sanchez

Mikkel Sanchez was born and raised in the Central Florida area. He graduated from Edgewater High School. Before coming to work with our team here at SERVPRO, Mikkel was a sales clerk at Finish Line. His experience in helping many different customers there has allowed him to help our customers. He initially started with us by working in the field and helping out on water, fire, and mold losses. After transferring to our marketing department Mikkel was able to use his knowledge from field training to properly explain to potential clients how we can help them through stressful situations and also how we can help them to prepare for those unexpected situations by taking advantage of our Emergency Ready Profile program. Mikkel brings enthusiasm and compassion to every client he encounters. We are proud to have him as a member of our Commercial Accounts team.

Matthew Peacock

Matthew Peacock

Matt was born into an Air Force family and lived all over. Finishing school up in Gainesville FL he worked as a 911 Dispatcher for the county for 10 years helping his community and saving lives. Three years ago he decided he wanted a change of pace and moved to the Orlando area where he started working in sales. He joined the SERVPRO team in August of 2016 and is one of our Priority Responders. Matt is responsible for creating and maintaining relationships with other businesses in our area. When one of his clients is in need of our services he works with our production department to make sure that all of the client’s needs are met immediately. Matt’s experience in working with the community helps him to understand the crisis mode our customers are in when they call us and to maintain calm.

Mary Ann MacLean

Mary Ann MacLean

Mary Ann was born in Byron, Georgia, which is just outside of Macon. When she was 9 years old she moved to Reddick, FL and then later to Ocala. She graduated from Ocala High School and then moved to Jacksonville to attend college. She began her career in the regional office of State Farm Insurance Company in Jacksonville, Florida when she graduated college.  Then moved to San Antonio, Texas with her husband who was in the military, and worked for Security National Bank.  The next military place of service was in Melbourne, FL, and there she worked for Radiation, Inc., which is now Harris Corporation.  Next, it was back to Jacksonville where she worked for Reynolds, Smith & Hills, an Architect & Engineering firm which was involved with building the Preview Center at Walt Disney World, before any of the associated parks were ever built.  Then she moved to Orlando, and began work at what was then the Loch Haven Art Center, but is now the Orlando Museum or Art, from which she retired after 10 years.  She worked part-time for several temp agencies after that as she wasn’t looking for full time employment, while her daughter was young.  She also took on contracts to organize different homes, businesses, and filing systems around town, from dental and customer service offices to kitchens, storage areas, complete homes, and garages!  While with the temp agencies though, she found a job with people she really liked, and began full time employment for The Spoken Word of God and Christian Media International and was there for several years, just prior to meeting Shannon Perez and Scott Tracy, and beginning work with Servpro.  Mary Ann’s  5th year anniversary with us is coming up in October, 2017. 

Karla Chamorro

Karla Chamorro

Karla was born in San Jose, Costa Rica and moved to Central Florida in December 1990. She graduated from Poinciana High School. She worked for Nexxus Solutions Group before coming to work with us here at SERVPRO. Her experience in handling homeowners claims has helped her to manage the programs that we participate in with different insurance companies. She is highly organized and helps to maintain our relationships with insurance companies and our customers. Karla also assists in the scheduling of repairs in our repair department.

Sandy Chen

Sandy Chen

Sandy was born in Kingston, Jamaica, W.I. She graduated from highschool in Jamaica in 1975. In 1988 she moved to Florida and worked in retail before coming to SERVPRO. Sandy truly is our “air traffic controller”. She knows where everyone is and helps to make sure that our crews are on time and that all of our customers are well taken care of. She also maintains customer communications on a daily basis. Sandy’s voice is usually the first one you will hear when you call our offices! After more than a decade of service to our customers, Sandy is an highly valued member of our SERVPRO family.

Shane Stewart

Shane Stewart

Shane Stewart grew up in South Florida. In 1992 he relocated to the Central Florida area. Before coming to work for SERVPRO Shane was a Pre-Delivery Inspection Manager for a company in the power sports industry. As part of our SERRVPRO team, Shane has been trained in many areas of restoration, and is considered a Master Water Restoration Technician through the IICRC. Shane uses his 10+ years of experience with SERVPRO to help deliver the best to our customers. His vast knowledge of drying situations means that he is capable of managing any situation, even ones that require specialized drying techniques. As a Lead Water Restoration Technician, Shane handles all of our customers as if they were his only customer.